87 per cent of people with disabilities satisfied with RTA services in Dubai

Dr.-Sara-Ishaq-A.-Mohammad,-Manager-Transport-Integration,-RTA-addressing-the-audience-at-the-Knowledge-Centre-of-AccessAbilities-ExpoDubai, February 10, 2016: Over 87 per cent of people with disabilities using the Road and Transport Authority’s (RTA) facilities are fully satisfied with their services, a senior official from RTA, said during AccessAbilities Expo 2016.

AccessAbilities Expo 2016 is being held under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group.

The 3-day Expo, at the Dubai International Convention and Exhibition Centre, is being organised by Reed Exhibitions Middle East and Nadd AlShiba PR & Event Management.

Addressing the audience at the ‘Knowledge Centre’, Dr Sara Ishaq A. Mohammad, Manager Transport Integration, RTA, said the Authority has taken all efforts to ensure that people with disabilities have a smooth ride.

“We have made special parking arrangements for people with disabilities. In fact, we are the first railway in the Middle East region that is accessible for those with visual disability,” said Sara.

The Dubai Metro and Dubai Tram offer services and facilities for people with different types of disabilities, stations and metro carriages have audio and visual announcements for guidance, notifications and display of information for people with hearing and visual impairment,  floor signs that facilitate the movement of people with visual disabilities where it keeps track of movements that guide them to the gates or to their designated locations in the carriages, also providing elevators and escalators with audio and light-customised systems for people with visual impairment and hearing disabilities.

Buses have been provided with shaded, air-conditioned shelters. “People with disabilities can request for special taxis, which are operated by specially trained staff,” said Sara.

Even Dubai Ferry, Water Taxi and the Water Bus services are accessible.

In public buses, the bus’s hydraulic system enables the driver to tilt the bus so it reduces the altitude/rise with the pavement in order to enable the elderly, sick, or passenger with disability to board the bus easily. The middle door of the bus is provided with a crossing ramp which serves as a bridge between the sidewalk and the floor of the bus to enable easy wheelchair access without lifting it.

“Moreover, we have also made free ride arrangements for passengers with disabilities in all our public transport system,” she added.

Talking about employment, she said: “The RTA has appointed 13 employees with disabilities in five different sectors in our organisation and 92 per cent of them are totally satisfied with their job in RTA,” Sara said.

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